Our commitment to quality through accreditation
We are pleased to share the successful audit outcomes for our ISO certifications and RISQS (Rail Industry Supplier Qualification Scheme) accreditations for 2024. This year’s highlights include zero non-conformances across all three ISO standards and excellent feedback from the RISQS auditor.
ISO certified management systems
This year, external auditors visited our site twice in September. The second of these audits focused on recertifying our ISO 9001 (Quality), ISO 27001 (Information Security), and ISO 14001 (Environment) management systems. Internal audits, which are a key component of demonstrating compliance, were all up to date and completed as per our annual schedule. Document control also plays a vital role, and as our company continues to grow, we are implementing more sophisticated systems to streamline document reviews and version control.
Keeping pace with the latest, ever-evolving information security standards is another significant challenge. However, our robust controls and procedures not only meet but often exceed these standards due to the data-sensitive sector we operate in. Thanks to these efforts, we successfully achieved unconditional passes across all three ISO standards, with zero non-conformances identified.
The auditor provided positive feedback regarding our internal communication processes
RISQS accreditation
The RISQS audit took place in early September, following significant changes to Network Rail’s drug and alcohol testing standards in 2024. Confident in our ability to adapt, we ensured that all updates were effectively incorporated to meet the new audit requirements.
Despite these challenges, we successfully demonstrated compliance with all current standards and approved devices. As a result, we achieved an audit pass for both the alcohol and drug testing modules, as well as the PTS medical assessment module.
Positive audit feedback included our demonstration in the management system control of monitoring and measuring subcontractors and internal processes.
Continued growth and striving for excellence
We are proud of our achievements but remain focused on continuous improvement. Maintaining our commitment to quality and delivering exceptional service to our customers remains our top priority. In a fast-evolving landscape of advancing technology, increasing regulations, and rising customer expectations, we embrace these challenges as opportunities to grow and adapt.
Striving for excellence isn’t just about adopting the latest technology; it’s about mastering the fundamentals. By adhering to our own high standards and prioritising outstanding customer service, we ensure every interaction is seamless and personalised. This includes making it easy for customers to reach us by phone—a simple yet vital touchpoint that sets us apart in an increasingly digital world.
To support our growing business, we recognise that investing in our team is essential. We continue to develop, motivate, and reward our staff, fostering an environment where they feel valued and empowered. By giving our team a real stake in the business, we’ve seen improved retention, loyalty, and dedication—a testament to the commitment of our long-serving employees.
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Head Office
Crystal Health Group
The Old Chapel
Manchester
M30 0NG